FAQ’s

Most frequently asked questions

Shopping Basics

What Shipping Methods Are Available?

We offer reliable standard delivery via trusted local couriers across Ghana. Delivery times range from 1 to 3 business days within Accra and 2 to 5 business days for other regions. Same-day delivery is available in select areas for orders placed before 12 PM.

What are your shipping and return policies?

Shipping:

  • We deliver across Ghana.

  • Delivery timelines vary by location (1–5 business days).

  • A small delivery fee applies based on your location.

Returns:

  • Returns must be initiated within 7 days of delivery.

  • Items must be unused, in original condition and packaging.

  • To start a return, contact our support team via email or WhatsApp.

  • Once the return is received and inspected, a refund or exchange will be processed within 5–10 business days.

Do You Ship Internationally?

At the moment, Cedisaver does not offer international shipping. We currently serve customers within Ghana only. However, international shipping is part of our future plans—so stay tuned!

Payments

What Payment Methods Are Accepted?

Using Paystack as our payment gateway, we accept a range of secure payment options, including:

  • Mobile Money (MTN, Telecel, AirtelTigo)

  • Debit & Credit Cards (Visa, MasterCard)

  • Bank Transfers (for select orders)

Do you accept international credit cards?

Yes, we do! As long as your card is Visa or MasterCard-enabled and authorized for international payments, you can use it at checkout.

Do you charge sales tax on any item?

No, we do not currently charge any additional sales tax on our items. The prices you see on our website are final, with no hidden fees at checkout (excluding delivery charges where applicable).

Shipping & Returns

I want to return my purchase! What do I do?

We’re sorry your purchase didn’t work out! To return an item, please reach out to our customer support team within 2 hours of receiving your order. The item must be unused, in its original condition and packaging. We’ll guide you through the return process and provide any necessary return details.

How long does it take for me to get a refund?

Once we realise you ordered a product that is out of stock, your refund will be processed within 5 hours. The refund will be issued to your original payment method. You’ll receive a confirmation once it’s complete.

How Can I Cancel Or Change My Order?

You can cancel or modify your order within 2 hours of placing it, as we begin processing orders quickly. Please contact our support team immediately with your order number and the changes you’d like to make.

How can I get assistance if I need it?

We’re here to help! You can reach us through any of the following:

  • WhatsApp: +233 507 066 542

  • Twitter/X: @thecedisaver

  • Instagram DM: @thecedisaver
    Our customer service hours are 9 AM to 6 PM, Monday to Saturday.

Contact

Still have questions?